Contact Us
At The Duff Spin, we pride ourselves on delivering a flawless and highly responsive customer service experience. Whether you require assistance with your account, have an enquiry regarding our compliance protocols, or seek technical support, our dedicated UK-based team is available to assist you.
- Email Support: [email protected] (Monitored 24/7; average response time under 2 hours)
- Telephone: +44 800 011 2233 (Available Monday to Sunday, 08:00 - 22:00 GMT)
- Corporate Headquarters: The Duff Spin UK Ltd, 14 Duffington Square, Mayfair, London, W1J 6BD, United Kingdom
About Us
Our Heritage
The Duff Spin was established with a singular vision: to bring the prestige and elegance of London's historic 19th-century private gaming parlours into the modern digital era. Named in honour of the fictional but legendary Duffington Estate—a renowned sanctuary for high-stakes card games and aristocratic leisure in the 1880s—our brand encapsulates a rich heritage of British gaming. We have modernised this legacy, combining classic casino sophistication with cutting-edge technology.
Our Mission & Commitment to Fair Play
Our mission is to provide an unparalleled, secure, and highly entertaining wagering environment. We believe that true entertainment thrives only in a landscape of absolute trust. To that end, every game hosted on theduffspin.uk utilises rigorously tested Random Number Generators (RNG), independently certified by internationally recognised auditing bodies such as eCOGRA. We are steadfast in our commitment to fair play, absolute transparency, and the implementation of the highest standard of security protocols.
Responsible Gambling
We take our duty of care to our patrons profoundly seriously. Gambling must always remain a strictly leisure-based activity, never a means to generate income or alleviate financial distress. We empower our players with a comprehensive suite of responsible gambling tools.
- Deposit Limits: We strongly advise all players to implement daily, weekly, or monthly deposit limits upon registration. These can be adjusted within your account settings, with increases subject to a strict 24-hour cooling-off period.
- Time-Outs & Reality Checks: Manage your session times effectively by activating automated reality checks and short-term time-out periods ranging from 24 hours to 6 weeks.
- Self-Exclusion: If you feel your gambling is becoming unmanageable, we offer a robust self-exclusion facility, suspending your account for a minimum of 6 months. Furthermore, as a licensed UK operator, we are fully integrated with GAMSTOP, allowing you to exclude yourself from all participating UK gambling sites.
If you require confidential support or advice, we urge you to contact BeGambleAware at begambleaware.org or contact the National Gambling Helpline on 0808 8020 133.
Privacy Policy
Last Updated: 15 May 2026
We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how The Duff Spin UK Ltd ("Data Controller") processes, stores, and protects your information in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Collection
We collect identity data, contact data, financial data, and technical data necessary to facilitate your account, process transactions, and fulfil our legal and regulatory obligations.
2. Data Usage & Processing
Your personal data is utilised exclusively to manage your account, verify your identity (KYC protocols), detect and prevent fraudulent activities, and, where explicit consent has been granted, provide tailored marketing communications.
3. Data Security
We employ state-of-the-art 256-bit SSL encryption to ensure that all data transmissions between your device and our servers are entirely secure. Access to your personal data is restricted to authorised personnel strictly on a need-to-know basis.
Terms and Conditions
Effective Date: 15 May 2023
By registering an account and utilising the services provided at theduffspin.uk, you hereby agree to be legally bound by the following terms and conditions.
1. Account Registration & Age Verification
Access to our casino is strictly restricted to individuals aged 18 years or older who are resident in jurisdictions where online gambling is legal. We conduct electronic age verification checks upon registration. Should these automated checks fail, you will be required to provide physical documentation (e.g., Passport, UK Driving Licence) before any deposits or gameplay can commence.
2. Anti-Money Laundering (AML) & KYC
In adherence to UK regulatory standards, we reserve the right to request Enhanced Due Diligence (EDD) documentation, including proof of address and source of funds, at any stage of your relationship with us. Failure to provide satisfactory documentation may result in account suspension and the withholding of funds.
3. Account Integrity and Wagering
Players are permitted to hold only one active account. The creation of multiple accounts is strictly prohibited and will result in immediate closure of all associated accounts and the forfeiture of winnings. All bonus funds are subject to specific wagering requirements as detailed in our Promotional Terms and Conditions.
4. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.